Visit our Audi Service Center in San Jose, CA Today!

Our team of expert Audi car, SUV, EV, and hybrid technicians are here to put your mind at ease, provide top-of-the-line service, and answer any questions you have.

Audi 24-Hour Roadside Assistance Here in San Jose, CA

Ready and waiting

As a proud new owner of an Audi vehicle, you are entitled to exclusive ownership privileges. These are designed to help provide you with peace of mind and security around the clock. This comprehensive program of emergency roadside and related services is available to you. 24 hours a day, 365 days a year, anywhere in the United States and Puerto Rico.

Audi 24-Hour Roadside Assistance is provided by a third party. It combines a team of qualified, dedicated customer service professionals with a comprehensive nationwide towing network. We strive to bring you world-class assistance when you need it most. The far-reaching benefits are provided to you as part of the Audi New Vehicle Limited Warranty.*


Coverage eligibility

Eligible coverage for all new Audi vehicles is four years from the date of delivery. Or limited warranty start date, whichever occurs first.

Obtaining Service

To obtain any of the services and/or benefits, just call toll-free to reach a dedicated customer service professional to assist you: 1-800-411-9988.

Information Required to Provide Service:
To help serve you better, please have the following information ready before you call:

1. Your Vehicle Identification Number (VIN) located on your registration documents or in other locations within your vehicle.
2. Year, model, color and license plate number of the vehicle.
3. The telephone number from which you are calling or a telephone number where you can be reached.
4. Exact location of your vehicle (street address and nearest intersection).
5. Type of service required or a brief description of the problem.

General Information

Limitation of Liability
Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-hour Roadside Assistance services through a comprehensive network of independent service
operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume liability for any loss or damage resulting from the rendering of such service. All claim inquiries must be submitted within 30 days.

We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) of your vehicle before, during and after your vehicle is loaded onto the carrier's equipment.

Cancellation of Coverage
Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation.

Currency
All amounts referred to herein will be paid in U.S. dollars.

Changes in Coverage
The services, policies and procedures described in this booklet are subject to change without notice.